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If you are interested in a Startup Environment and don't have to worry about the financial state of the company, plus you have an entrepreneurial spirit then this is where you belong.
This is such a great opportunity for someone who wants to grow with a company and have ownership of the product they are working on.
Important to our culture: smart, fun, someone who wants a work-life balance, integrity, among other strong attributes we look for in someone to join our great world.
Other reasons to join OpenMarket:
o wireless is booming
o alternative payments is booming
o we are at the heart of both for the mobile space in the
o we have a strategic advantage in this space over anyone else with our ownership by Amdocs (a huge telecom/wireless provider) and Qpass (who runs the software inside many of the carriers) - so we have access and insights to both sides of the commerce equation - consumers and carriers.
SUPPORT ENGINEER
MAJOR RESPONSIBILITIES
This role is responsible for providing technical support for OpenMarket customers. OpenMarket currently operates a mission-critical system that supports hundreds of customers, hundreds of servers, across geographically redundant data centers. The position offers a challenging environment as our young company experiences tremendous growth. As one of OpenMarket’s Support Engineers, you’ll be an integral part of our success in supporting a highly scalable and highly available service to our customers. The position reports directly to the Support Manager.
This is a highly technical hands-on role. Requirements can be dynamic as the company grows quickly.
Self-motivated, with the ability to work unsupervised under pressure and will be a good time keeper with the Support Manager.
To provide 1st and 2nd tier level technical support to customers and staff when problems are encountered that require stronger technical expertise. This includes support for incident/problem management, system outages, change activities, and hardware / software failures diagnosis
Handle, own, and troubleshoot incoming tickets originated via phone, email, or web.
Ensuring system security, availability and performance.
Documenting system configurations, diagrams and procedures.
We are a 24x7 support group and each team member will have some on-call and pager responsibilities.
Occasional travel may be required.
ESSENTIAL SKILLS/QUALIFICATIONS
Expert with RedHat Enterprise Linux and Windows 2000/2003 Server.
Expert maintaining servers for standard internet services such as DNS, NFS, DHCP, Samba, mail (e.g. Postfix, Sendmail), and FTP service
Experienced with Perl and CGI scripting, shell scripting
Talent at diagnosing and remedying serious server related problems and failures promptly and effectively
Experience querying a database via SQL commands
Understanding of the administration of SQL database servers such as Oracle, MySQL, and SQL Server.
Experience with secure web servers such as Apache with mod_ssl
Familiarity with cryptography tools (e.g. secure shell, OpenSSL, IPSec)
Effective communication skills and the ability to interact professionally with a diverse group of clients and staff
Ability to work independently
Ability to work productively in teams
Good analytical skills
Good documentation and reporting skills
EDUCATION/TRAINING REQUIRED
Bachelor’s degree in Computer Science, Engineering, or equivalent experience required.
Position is located in
This is a full-time (non-exempt) position.
Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation. If you are interested in a rewarding, challenging, empowering workplace, please contact us today at jobs@openmarket.com