Up to $90k

 

Summary:
Leverage your broad experience in telecommunications and network design to implement Cisco technologies such as VoIP, IP Telephony and IP Contact Center for voice projects. Will support sales offices to effectively sell and close business within the company's voice practice. Provide technical leadership to the IPT/IPCC team by educating the customer in IP Telephony and IPCC technologies, products and services. Assess customer's voice needs and conduct infrastructure planning and network assessments.


Responsibilities:

• Performs client consultation: Plans, designs, implements and supports the voice infrastructure.
• Develops and implements the technical architecture and physical design of the network. Analyzes the existing voice and data networks and recommends solutions.
• Sets up, configures and tests Cisco Call Manager.
• Provides technology support by installing servers, routers, and systems hardware. Troubleshoots, maintains, upgrades, and provides solutions to complex hardware/software problems.
• Assists Account Managers during the sales process by educating the customer of new technologies and IP Telephony methodology.
• Assist with and deliver customer presentations, product demonstrations and statements of understanding documentation. Respond to RFIs/RFPs.
• Assists in the management of projects through the Company’s project management methodology.
• Ensures a stable performance environment for enterprise computer applications.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
• High end experience in PBX and/or Call Center systems engineering experience
• Knowledge of voice mail, unified messaging, ACD and IVR systems
• Minimum five years of related experience in infrastructure/network environments, with some experience in network engineering (hardware and software), network security practices and designing, planning and implementing LANs and WANs using the latest technology
• CCNP, CCDP or CCIE certification preferred
• Minimum of one year experience in programming or analytical work
• Consulting experience preferred
• Ability to effectively communicate with clients and end users
• Experience with router configuration
• Willingness to travel
• Ability to work weekends and/or off hours as necessary to meet clients' needs.
• Previous consulting experience preferred.

Dawn Byrnes

Senior Recruiter
Joy Carroll & Associates, Inc.
1735 E. Big Beaver Rd
Troy, MI 48083
248-619-9400 ext 133
248-619-9402 fax
www.joycarroll.com